TERMS & CONDITIONS

CUSTOMER CARE

Tax Charges

For orders made within the UK 20.00% VAT is already added. All other orders outside the EU are VAT free & you should click the exempt button to reduce VAT to zero if you are in this category.

Credit Card Security

All credit card numbers are encrypted in our system when the order is placed using 128 bit encryption. They are only decrypted after they reach our secure sales computer. They are not held in clear text on any web site.

CANCELLATION POLICY

Any goods found to be faulty within 12 months of purchase will be repaired and where this is not possible, replaced. Please be aware that Hawk Parts will not be held responsible for any labour costs incurred for our products whether faulty or not.

Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

Your rights to return goods are protected under the EU Distance Selling Directive. Goods will only be released after full payment funds have been cleared or authorised.

PAYMENT METHODS

– Credit / Debit Cards
– PayPal

Terms and Conditions of Delivery

Please note all packages are sent from the UK. For deliveries to recipients within the EU, for legal purposes you (or the recipient of the goods, if different) are the importer of the goods (IOR/Importer of Record) and are responsible for any import formalities as well as any taxes, fees, levies or other charges due to local laws or customs rules.

You authorize Hawk Parts to appoint a transport service that will act on your behalf with the customs and tax authorities of the destination country when the products are imported and will process and pay the import fees incurred for you. For each product, ownership and risk are transferred to the recipient at the time it is handed over to the transport service within the UK.

INCLUSIVE TAX

Tax Charges – For orders made within the United Kingdom VAT is already included in the prices. All other orders outside the United Kingdom are zero rated exports and you are responsible for paying any import taxes associated with the destination country via the courier. When you select your country at checkout the UK VAT should be removed from the total.