FAQs | Hawk Parts
Can I collect my order?
Yes, collection may be available depending on the product and your location. We recommend contacting our team before placing your order to confirm availability and arrange a suitable collection time.
Can I speak to someone before I buy?
Absolutely. Our team is always happy to help with product advice, compatibility checks, and build recommendations. You can contact us via our website to discuss your requirements.
What payment methods do you accept?
We accept all major debit and credit cards including Visa, Mastercard and American Express, along with secure online payment options. Available methods will be displayed clearly at checkout for your convenience. We also offer a wide range of finance options.
Do you offer finance or payment plans?
Yes, we offer flexible payment options on selected products, allowing you to spread the cost. Finance availability will be shown on eligible product pages. We use Klarna, Clearpay and PayPal Finance.
Can I cancel or change my order after placing it?
If your order hasn’t yet been dispatched, we may be able to cancel or amend it. Please contact us as soon as possible to request any changes.
What materials are your products made from?
Our products are manufactured from high-quality materials.
Are your products OEM quality or aftermarket upgrades?
We specialise in premium aftermarket upgrades that are designed to match or exceed OEM standards. Many of our products offer enhanced styling compared to factory parts.
Are your styling parts durable in UK weather conditions?
Yes, all of our accessories are designed with UK conditions in mind. They are built to withstand rain, mud, road salt, and temperature changes, ensuring long-lasting performance.
Do your products come with a warranty?
Most of our products come with a manufacturer’s warranty for added peace of mind. Warranty details may vary by product, so we recommend checking the product listing or contacting us for confirmation.
Do your products come with fitting instructions?
Many of our products include fitting instructions where applicable. Some simpler items are designed for straightforward installation, while more complex parts may require additional guidance.
Do I need specialist tools for installation?
In most cases, standard tools are sufficient. However, certain upgrades may require specialist equipment or professional fitting, particularly for more advanced modifications.
Will fitting aftermarket parts affect my vehicle warranty?
This depends on the type of modification and your vehicle manufacturer’s policy. We recommend checking with your dealer if you’re unsure, especially for newer vehicles under warranty.
Do you offer or recommend professional installation services?
While we do not directly offer installation, we can recommend trusted professionals or advise whether a product is suitable for DIY fitting.
Where do you deliver to?
We deliver across the UK and may offer international shipping on selected items. Delivery options will be shown at checkout.
How long does delivery take in the UK?
Delivery times vary depending on the product and stock availability, but most UK orders are delivered within a few working days.
Do you offer next-day delivery?
Next-day delivery may be available on selected products. This option will be visible at checkout where applicable.
How are large items like bumpers delivered?
Larger items are shipped via specialist couriers to ensure safe handling. Delivery times may vary slightly for oversized products.
Can I track my order?
Yes, once your order has been dispatched, you will receive tracking details so you can monitor your delivery.
Can I return a part if it doesn’t fit my vehicle?
Yes, we accept returns on unused items that are in their original condition and packaging. If you’re unsure about fitment before ordering, we strongly recommend getting in touch so we can help you choose the correct part for your vehicle.
What is your returns policy on aftermarket parts?
We accept returns on eligible items within our returns window. Products must be unused, uninstalled, and in resalable condition.
How do I arrange a return or exchange?
To arrange a return or exchange, please contact our team with your order details and reason for return.
Are there any non-returnable items?
Certain items may be non-returnable, including made-to-order or special-order parts. Please check product details before purchasing.
How long do refunds take?
Refunds are typically processed within a few working days after we receive and inspect the returned item.
Can I speak to someone before I buy?
Yes, our team is available to provide expert advice before you make a purchase. Get in touch for personalised support.
Do you offer advice on parts?
Yes, we regularly help customers plan and build their ideal setups for styling.
Can you help me choose the right accessories for my vehicle?
Absolutely. We can recommend compatible products based on your vehicle model and your intended use.
Do you provide recommendations for full styling builds?
Yes, we can suggest complete styling packages to help you achieve a cohesive and high-impact look for your vehicle.